RS-1 - Add ticket templates

bug_report.yaml

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+name: Bug Report
+about: Report a bug with Ridgway Systems Infrastructure
+title: "[BUG] "
+labels:
+  - bug
+body:
+  - type: textarea
+    id: description
+    attributes:
+      label: Description
+      description: A clear description of the bug.
+    validations:
+      required: true
+  - type: textarea
+    id: steps
+    attributes:
+      label: Steps to Reproduce
+      description: Steps to reproduce the behavior.
+      placeholder: |
+        1. Go to '...'
+        2. Click on '...'
+        3. See error
+    validations:
+      required: true
+  - type: textarea
+    id: expected
+    attributes:
+      label: Expected Behavior
+      description: What you expected to happen.
+    validations:
+      required: true
+  - type: textarea
+    id: actual
+    attributes:
+      label: Actual Behavior
+      description: What actually happened.
+    validations:
+      required: true
+  - type: textarea
+    id: additional
+    attributes:
+      label: Additional Context
+      description: Any other context, screenshots, or logs.
+    validations:
+      required: false

day_to_day.yaml

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+name: Day-to-Day Task
+about: A small day-to-day infrastructure task
+title: "[TASK] "
+labels:
+  - day-to-day
+body:
+  - type: textarea
+    id: description
+    attributes:
+      label: Description
+      description: A clear description of the task.
+    validations:
+      required: true
+  - type: dropdown
+    id: priority
+    attributes:
+      label: Priority
+      options:
+        - low
+        - medium
+        - high
+    validations:
+      required: true
+  - type: textarea
+    id: additional
+    attributes:
+      label: Additional Context
+      description: Any other relevant details.
+    validations:
+      required: false

feature_request.yaml

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+name: Feature Request
+about: Suggest a new feature for Ridgway Systems Infrastructure
+title: "[FEATURE] "
+labels:
+  - feature
+body:
+  - type: textarea
+    id: description
+    attributes:
+      label: Description
+      description: A clear description of the feature you'd like.
+    validations:
+      required: true
+  - type: textarea
+    id: problem
+    attributes:
+      label: Problem Statement
+      description: What problem does this feature solve?
+    validations:
+      required: true
+  - type: textarea
+    id: solution
+    attributes:
+      label: Proposed Solution
+      description: How do you think this should be implemented?
+    validations:
+      required: false
+  - type: textarea
+    id: alternatives
+    attributes:
+      label: Alternatives Considered
+      description: Any alternative solutions you've considered.
+    validations:
+      required: false

infrastructure_request.yaml

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+name: Infrastructure Request
+about: Request a change to Ridgway Systems Infrastructure
+title: "[INFRA] "
+labels:
+  - infrastructure
+body:
+  - type: textarea
+    id: description
+    attributes:
+      label: Description
+      description: A clear description of the infrastructure change needed.
+    validations:
+      required: true
+  - type: dropdown
+    id: type
+    attributes:
+      label: Request Type
+      options:
+        - New Service
+        - Service Modification
+        - Service Removal
+        - DNS Change
+        - Firewall Change
+        - Other
+    validations:
+      required: true
+  - type: textarea
+    id: justification
+    attributes:
+      label: Justification
+      description: Why is this change needed?
+    validations:
+      required: true
+  - type: textarea
+    id: impact
+    attributes:
+      label: Impact
+      description: What services or users will be affected?
+    validations:
+      required: false
+  - type: textarea
+    id: additional
+    attributes:
+      label: Additional Context
+      description: Any other relevant details.
+    validations:
+      required: false

planned_outage.yaml

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+name: Planned Outage
+about: Schedule a planned outage for Ridgway Systems Infrastructure
+title: "[OUTAGE] "
+labels:
+  - planned-outage
+body:
+  - type: textarea
+    id: description
+    attributes:
+      label: Description
+      description: A clear description of the planned outage and its purpose.
+    validations:
+      required: true
+  - type: input
+    id: start_time
+    attributes:
+      label: Scheduled Start Time
+      description: "Include date, time, and timezone."
+      placeholder: "e.g. 2026-04-15 02:00 UTC"
+    validations:
+      required: true
+  - type: input
+    id: end_time
+    attributes:
+      label: Estimated End Time
+      description: "Include date, time, and timezone."
+      placeholder: "e.g. 2026-04-15 04:00 UTC"
+    validations:
+      required: true
+  - type: textarea
+    id: affected_services
+    attributes:
+      label: Affected Services
+      description: List all services that will be impacted.
+    validations:
+      required: true
+  - type: textarea
+    id: user_impact
+    attributes:
+      label: User Impact
+      description: How will users be affected during the outage?
+    validations:
+      required: true
+  - type: textarea
+    id: rollback
+    attributes:
+      label: Rollback Plan
+      description: What is the plan if something goes wrong?
+    validations:
+      required: false
+  - type: checkboxes
+    id: notifications
+    attributes:
+      label: Notification Checklist
+      options:
+        - label: Users have been notified
+        - label: Stakeholders have been notified
+        - label: Monitoring alerts have been silenced

security_issue.yaml

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+name: Security Issue
+about: Report a security concern with Ridgway Systems Infrastructure
+title: "[SECURITY] "
+labels:
+  - security
+body:
+  - type: markdown
+    attributes:
+      value: |
+        **⚠️ If this is a critical security vulnerability, please report it
+        privately rather than opening a public issue.**
+  - type: textarea
+    id: description
+    attributes:
+      label: Description
+      description: A clear description of the security concern.
+    validations:
+      required: true
+  - type: dropdown
+    id: severity
+    attributes:
+      label: Severity
+      options:
+        - Critical
+        - High
+        - Medium
+        - Low
+    validations:
+      required: true
+  - type: textarea
+    id: affected
+    attributes:
+      label: Affected Services
+      description: What services or systems are affected?
+    validations:
+      required: true
+  - type: textarea
+    id: steps
+    attributes:
+      label: Steps to Reproduce
+      description: If applicable, steps to reproduce the issue.
+    validations:
+      required: false
+  - type: textarea
+    id: mitigation
+    attributes:
+      label: Suggested Mitigation
+      description: Any suggestions for fixing or mitigating the issue.
+    validations:
+      required: false