RS-1 - Add ticket templates

planned_outage.yaml

@@ -0,0 +1,58 @@
+name: Planned Outage
+about: Schedule a planned outage for Ridgway Systems Infrastructure
+title: "[OUTAGE] "
+labels:
+  - planned-outage
+body:
+  - type: textarea
+    id: description
+    attributes:
+      label: Description
+      description: A clear description of the planned outage and its purpose.
+    validations:
+      required: true
+  - type: input
+    id: start_time
+    attributes:
+      label: Scheduled Start Time
+      description: "Include date, time, and timezone."
+      placeholder: "e.g. 2026-04-15 02:00 UTC"
+    validations:
+      required: true
+  - type: input
+    id: end_time
+    attributes:
+      label: Estimated End Time
+      description: "Include date, time, and timezone."
+      placeholder: "e.g. 2026-04-15 04:00 UTC"
+    validations:
+      required: true
+  - type: textarea
+    id: affected_services
+    attributes:
+      label: Affected Services
+      description: List all services that will be impacted.
+    validations:
+      required: true
+  - type: textarea
+    id: user_impact
+    attributes:
+      label: User Impact
+      description: How will users be affected during the outage?
+    validations:
+      required: true
+  - type: textarea
+    id: rollback
+    attributes:
+      label: Rollback Plan
+      description: What is the plan if something goes wrong?
+    validations:
+      required: false
+  - type: checkboxes
+    id: notifications
+    attributes:
+      label: Notification Checklist
+      options:
+        - label: Users have been notified
+        - label: Stakeholders have been notified
+        - label: Monitoring alerts have been silenced